Refund & Return Policy

Last Updated: July 2026

At Limpopo Hardwood, we want you to be happy with every delivery. Here’s how returns and refunds work.

Damaged or Incorrect Orders

If your order arrives damaged, short, or different from what you ordered, please contact us within 48 hours of delivery with your order number and a photo where possible. We will arrange a replacement or refund at no extra cost.

Change of Mind

Because firewood, braai wood, and consumable products (sauces, spices, firelighters) are sold by weight or as perishable-style goods, we’re unable to accept returns for change of mind once an order has been delivered or collected.

Refunds

Approved refunds will be processed back to your original payment method within 5-7 working days.

Collection Orders

If you’ve chosen to collect your order at our warehouse, please check your order before leaving so we can resolve any issues immediately.

Contact Us

To arrange a return or refund, contact us at sales@limpopohardwood.co.za, call 021 522 9520, or message us on WhatsApp.